FAQ

To request a medical evacuation, follow these simple steps:

1. Contact us directly: by telephone, e-mail or via the contact form on our website.
2. Provide the necessary information:
   • Patient identity (name, date of birth, contact details).
   • Current medical situation and medical documents (reports, diagnoses, etc.).
   • Departure point and preferred destination.
3. Validation and organisation: after studying your request, we will coordinate all aspects of the evacuation, from medical care to transport.​

Our team is available 24 hours a day, 7 days a week, to support you in this process and guarantee fast, appropriate care.

To organise medical repatriation, it is essential that you send us the following documents:

• Recent medical records: including diagnosis, hospitalisation reports and any relevant documents on the patient's state of health.​
• The patient's identity papers: valid passport or identity card.
• Information on insurance or cover: contract, insurance policy number and contact details of the insurer.
• Contact details for the patient and their family: to facilitate communication and logistical organisation.

This information enables us to assess the medical and logistical situation in order to guarantee optimal care tailored to your needs.

Our area of operation covers the Indian Ocean region, including Réunion, Mauritius, Madagascar, the Seychelles and the Comoros, and we regularly carry out assignments in South Africa, India, Thailand and Australia.

Yes, the confidentiality of your medical data is an absolute priority for Océan Indien Assistance.

We scrupulously comply with current regulations, in particular the RGPD (General Data Protection Regulation), and apply strict protocols to guarantee the security of your personal and medical information.

Your data is only used for the purposes of your medical treatment and is never passed on to third parties without your explicit consent. Our team is trained to manage your sensitive information discreetly and securely.

The cost of a medical evacuation depends on a number of factors, including :

• Destination and distance: between the place of departure and the place of transfer.
• The necessary means of transport: medical aircraft, commercial flight with assistance, ambulance, etc.
• The patient's medical condition: and the equipment or personnel required (doctor, nurse, specific equipment).

As each situation is unique, we draw up a personalised quote after a full assessment of medical and logistical needs.

Our team will be happy to provide you with a quick and transparent estimate based on your situation.

Please note that we can no longer accept requests for hospitalisation if we are not responsible for the entire medical evacuation or repatriation.

The agreements we reach with our Reunionese colleagues are based on a relationship of trust and mutual respect, built up over more than 30 years. This collaboration is also based on transparency regarding the urgency and management of cases, which has enabled OIA to develop a solid, long-term relationship with local healthcare professionals.

Unfortunately, the many complications associated with third-party providers - delays in treatment, management errors and other unforeseen events - have become all too common. As a result, we prefer to provide comprehensive care to guarantee the quality and safety of our care.